Privacy Policy

This Privacy Policy explains how Edgemobility (“we”, “us”) handles personal data when you visit this online store, place an order or contact us. The controller responsible for processing within the meaning of the EU General Data Protection Regulation (GDPR) is:

We are not legally required to appoint a data protection officer. For any privacy question or request, contact us at the details above.

When you open any page, your browser automatically sends technical information to the servers that host this store: your IP address, date and time of the request, the page requested, the referring page, browser type and version, and operating system. This is required to display the store, keep it secure and detect misuse. These server logs are deleted or anonymised after a short period, normally within 30 days, unless a specific security incident requires us to keep them longer.

Legal basis: Art. 6(1)(f) GDPR (our legitimate interest in a secure, working store).

We keep the use of cookies and similar technologies to a minimum:

• Strictly necessary: your browser stores a shopping cart ID so your cart is kept while you shop, and a cookie that remembers your cookie choice for up to 12 months. These are needed for the service you request and do not require consent (§ 25(2) TDDDG; Art. 6(1)(b) and (f) GDPR).
• Statistics (only with your consent): if you accept statistics in the cookie banner, we measure anonymous-style usage such as page views, visit duration, and add-to-cart and checkout steps, to understand which pages work and improve the store. This is processed through our store platform; it is not shared with advertising networks (§ 25(1) TDDDG; Art. 6(1)(a) GDPR).

You can withdraw or change your consent at any time using Manage cookies in the footer of every page. Withdrawal does not affect processing that took place before it.

To process your order we collect your email address, name, delivery and billing address, the products ordered, the price, and optionally a phone number. We use this to conclude and carry out the contract, send order and shipping updates, process withdrawals, returns and warranty claims, and meet our accounting and tax obligations.

Providing this data is necessary to conclude the contract. Without it we cannot accept or deliver your order.

Legal basis: Art. 6(1)(b) GDPR (contract) and Art. 6(1)(c) GDPR (legal obligations under commercial and tax law).

Your delivery data is passed to the carrier chosen by us or our supplier (for example DHL, DPD, GLS, UPS, national postal services or international logistics partners) so the parcel can be delivered and tracked. For shipments from outside the EU, customs authorities may also receive the data required for import clearance.

Legal basis: Art. 6(1)(b) GDPR (contract) and Art. 6(1)(c) GDPR (customs obligations).

Payments are processed by an external payment provider, such as Stripe Payments Europe Ltd., Dublin, Ireland, or another provider shown at checkout. Your card or payment details are entered directly with the provider and never reach us. We only receive confirmation of the payment, the amount and limited reference data. The payment provider may carry out fraud checks and is itself responsible for some of this processing; its own privacy policy applies.

Legal basis: Art. 6(1)(b) GDPR (contract), Art. 6(1)(c) GDPR (anti-money-laundering obligations of the provider) and Art. 6(1)(f) GDPR (fraud prevention).

When you write to us by email or through the contact form, we process your name, email address, the topic and your message to answer your request. We delete this data once the request is fully resolved, unless it relates to an order or legal retention obligations apply.

Legal basis: Art. 6(1)(b) GDPR where your request relates to an order or a contract, otherwise Art. 6(1)(f) GDPR (our interest in answering enquiries).

If you sign up for our newsletter, we use your email address to send you news about products and offers. We only send it once you have confirmed your sign-up through the link in a confirmation email (double opt-in), and we record the time of sign-up and confirmation as proof. You can unsubscribe at any time through the link in every email or by contacting us.

Legal basis: Art. 6(1)(a) GDPR (consent).

Reviews shown on product pages display only the name or initials and the content the reviewer chose to publish. If you submit a review, it is published with the name you provide. You can ask us to remove your review at any time.

We use carefully selected service providers who process data on our behalf and under our instructions (Art. 28 GDPR), in particular:

• our e-commerce platform and its hosting and infrastructure providers, which run this store, the cart and checkout,
• email delivery providers for order confirmations and shipping updates,
• IT and security service providers.

Some of these providers may process data in the United States. Where they do, the transfer is based on the EU–US Data Privacy Framework (where the provider is certified) or on the EU Standard Contractual Clauses.

We store personal data only as long as necessary for the purpose it was collected for:

• Order and invoice data: for the periods required by German commercial and tax law, generally 6 to 8 years for business correspondence and accounting records (§ 257 HGB, § 147 AO).
• Data needed for warranty or legal claims: until the relevant limitation period has expired, usually 2 to 3 years after delivery.
• Contact requests: until the request is resolved, unless retention duties apply.
• Newsletter: until you unsubscribe; proof of consent is kept for up to 3 years after that.

Once these periods end, the data is deleted or anonymised.

Under the GDPR you have the right to:

• access the personal data we hold about you (Art. 15),
• have inaccurate data corrected (Art. 16),
• have your data deleted, where no legal obligation requires us to keep it (Art. 17),
• have processing restricted (Art. 18),
• receive your data in a common, machine-readable format (Art. 20),
• withdraw any consent you gave, with effect for the future (Art. 7(3)).

To exercise any of these rights, contact us at our contact page. To protect your data we may ask you to confirm your identity, for example with an order number.

You also have the right to lodge a complaint with a data protection supervisory authority, in particular in the EU country where you live or work, or where we are established.

We do not use automated decision-making or profiling that has legal or similarly significant effects on you (Art. 22 GDPR). Fraud checks carried out by payment providers are their own responsibility.

This store is served only over an encrypted connection (TLS/HTTPS). We and our service providers use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we will inform you and the authorities of a data breach where the law requires it.

Our store is aimed at adults. We do not knowingly collect personal data from anyone under 16. If you believe a child has given us personal data, please contact us and we will delete it.

We update this Privacy Policy when our store, our service providers or the law changes. The version published on this page at the time of your visit applies. The date at the top shows the latest update.