Returns & Refunds

1. 1Tell us. Email our contact page with your order number, the item(s) you want to return and, if you are withdrawing, a clear statement that you withdraw from the contract. A reason is optional. You can also use the model withdrawal form.
2. 2Wait for our reply. We send you the return address and packing instructions, usually within two working days.
3. 3Send it back within 14 days of telling us, well packed, ideally in its original packaging with all accessories, manuals and parts. Use a tracked shipping service and keep your proof of postage.

We cannot accept parcels sent with postage unpaid or cash on delivery. Please pay the postage when you send the parcel.

If you are a consumer, you may withdraw from your purchase within 14 days without giving any reason. The period starts on the day you, or someone you named who is not the carrier, receive the goods. If an order arrives in several parcels, it starts when you receive the last one.

To meet the deadline, it is enough to send your withdrawal notice before the 14 days end. Simply sending the product back, or refusing the parcel, without telling us is not a clear withdrawal statement, so please always let us know in writing.

The full legal wording of your right of withdrawal is in section 7 of our Terms & Conditions. If there is any difference, the Terms apply.

If you withdraw from a purchase, you bear the direct cost of returning the goods. Because the return address may be outside your country, these costs can be higher than for a domestic parcel. We will tell you the return address before you send anything, so you know where it is going.

If an item is defective, damaged in transit or not what you ordered, we cover the return costs. Please contact us first; we will either send you a prepaid label or refund your reasonable postage costs once we receive your proof of postage.

If you refuse a parcel or it comes back to us undelivered because of an incomplete or incorrect address, and you then withdraw from the purchase, we may deduct the direct cost of the return shipment from your refund, as far as the law allows.

You may examine a product the way you would in a shop: unpack it, look at it and check its basic function. You are liable for any loss in value that results from handling the product in a way that goes beyond what is needed to check its nature, characteristics and functioning.

For our products, this typically includes:

• installing the product in or on a vehicle, drilling, gluing or mounting it;
• connecting it to the vehicle’s power supply or wiring, or cutting or modifying cables;
• fitting tyre pressure sensors to valves or tyres;
• removing protective films, adhesive pads or seals beyond what is needed to check the product;
• scratches, signs of use, missing parts, accessories, manuals or original packaging.

In these cases we may reduce your refund by the amount of the loss in value, up to the full purchase price if the product can no longer be sold. To keep your full refund, please test the product before installing it permanently. This does not apply to items that are defective; see section 8.

After a valid withdrawal we refund all payments received from you, including the standard delivery costs of your original order, within 14 days of receiving your withdrawal notice. Extra charges for a more expensive delivery method you chose (such as express) are not refunded.

We may withhold the refund until the goods are back with us or our supplier, or until you have shown proof that you sent them, whichever is earlier. Once the item has been inspected, we deduct any loss in value under section 6 and tell you about it.

Refunds go to the payment method you used, unless we agree otherwise with you. We do not charge you any fees for the refund. Depending on your bank or card provider, it can take a further 5 to 10 working days for the money to appear in your account.

If you return only part of an order, any order-level discount is spread across the items, and the refund reflects the price you actually paid for each returned item.

If you are a consumer, you have the statutory warranty rights for defects for two years from delivery. This is separate from the right of withdrawal and is not limited by it.

Please report a problem to us as soon as possible after you notice it. To help us solve it quickly:

• send your order number and a short description of the problem;
• add photos or a short video of the fault, the damage or the wrong item and its packaging;
• report visible transport damage to the carrier as well, and keep the packaging until your case is closed;
• do not send the item to the supplier or manufacturer yourself.

Photos and videos are not a condition for your rights, but they often let us arrange a replacement directly from our supplier without you having to send anything back. Where the law allows, we may first repair or replace the product before offering a price reduction or refund.

Faults caused by improper installation, use other than the intended use, accidents, modification or normal wear are not defects. See our Terms for details. For business customers, the shorter warranty and inspection rules in section 10 of the Terms apply.

Delivery times are estimates, and international parcels can be held up by customs or carriers. If your parcel has not arrived within the estimated time, please contact us and we will check its status with the carrier and our supplier.

If a parcel is confirmed lost on its way to a consumer, we will send a replacement or give you a full refund. If tracking shows the parcel as delivered but you have not received it, please check with neighbours and your local post office first, then contact us within 14 days so we can open an investigation with the carrier.

If a parcel cannot be delivered because the address you gave was incomplete or wrong, or it was not collected from a pickup point, you bear the costs of re-sending it.

Want to change or cancel an order? Contact us as soon as possible. Because we pass orders to our suppliers quickly, we cannot guarantee a change or cancellation. If the order has not yet been processed by our supplier, we cancel it and refund you in full. If it has already been processed or shipped, you can still withdraw from the purchase after delivery as described above.

The right of withdrawal does not apply to the exceptions set out by law, in particular to goods made to your personal specifications or clearly tailored to your personal needs. If a product falls under such an exception, we will say so on the product page before you buy.

Business customers do not have a statutory right of withdrawal. We may accept returns from business customers voluntarily, on a case-by-case basis and on conditions we agree with you.

If something is wrong with your order, please contact us before opening a dispute or chargeback with your bank or payment provider. Most issues are solved faster directly with us. If a dispute is opened for an order we are already refunding or replacing, we may pause our own refund until the dispute is closed, so the same amount is not paid twice. This does not limit any rights you have against your bank or payment provider.

We may update this policy for the future, for example when the law or our suppliers change. The version that applies to your order is the one published when you placed it. Your statutory rights as a consumer are never affected by this policy.